Due to a change in personal circumstances we can no longer guarantee same day dispatch no matter when the order is placed. However, any order placed with us will be dispatched within 24hrs and you are still able to upgrade postage to 1st Class to receive your order quicker. All 1st Class orders will be prioritised. We apologise for any inconvenience this may cause but we are genuinely run by just a couple of people so external factors can make a difference though we always aim to minimise these effects at all times.
UK Shipping (including Free Shipping)
We deliver to the whole of the UK primarily using Royal Mail or myHermes courier (some areas are exempt with Hermes). The prices are dependent on weight and the charges are shown below.:
|< 15kg (see below for approx limits)||FREE|
|15kg to 25kg||£10 handling fee (see below)|
Guide for FREE Delivery
|Zorb||up to 20 metres|
|Zorb II Dimples||up to 15 metres|
|Bamboo||up to 20 metres|
|Microfiber||up to 22 metres|
These amounts are more than most craftspeople will ever need in one order and so in the majority of orders to the UK the shipping will be FREE!
Your basket is updated with the weight of the order and should you order a lot then you'll be informed if any additional charges will be incurred.
For orders between 15kg and 25kg we need to charge a £10 handling fee to account for the extra packaging, processing time and shipping cost required for providing these quantities. We will normally use courier services for these quantities, such as DPD or Parcelforce. You will be notified who is dealing with your order.
All international deliveries will incur a charge dependent on location and weight of package. This is displayed to the customer prior to payment and you will be only be charged for the postage. We do not use postage charges to increase profits. We believe in fair charges to all of our customers. Please be aware that orders over 2kg in weight require us to quote on an order by order basis and we'll quote the shipping costs.
We ship all orders via Royal Mail Air Services, Airmail or Air Small Packages. Please allow 14 days for delivery before contacting us.
We are happy to ship worldwide but this will be limited on the size and weight of the orders. Under 2kg will be dealt with through the Checkout procedure. Over 2kg will require you to contact us where we can quote for your specific order. We value all of our customers and so feel it is appropriate to review the intended order and charge all that is required to ship the item(s).
If you are not happy with your item please return in the original packaging and with all tags (if attached) within 14 days. Goods must be returned carriage paid. Refund of purchase price will be refunded by the same method as the payment was made. Postage and packaging will not be refunded.
If your item is faulty or we have sent you something different to what you ordered, again please return it to us within 14 days and we will replace your item for you or we will be happy to give you a full refund, Including postage and packaging or
Once the fabric has been cut/used then we cannot accept the item back and should any problems arise then any recompense is at our discretion.